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Purchase Policies

Returns & Refunds Policy

YVEL provides a 30-day money-back guarantee on an item purchased through this website under the following conditions:

1. Any item being returned must be in the same condition as at the time of sale and in its original packaging.
2. The original purchase receipt must be included for all returns.
3. Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.
4. All Fine Jewelry must be returned in new, unworn condition, and will undergo quality checks.
5. All custom orders are non-refundable.

The item can be sent via registered, insured mail with tractable shipping method to the following address: P.O.BOX 10217, Jerusalem 91101, Israel

You may also contact us via email at support@yvel.com or

call (855) 355-YVEL.

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Warranty Policy

This warranty covers each item of jewelry for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear, physical or accidental abuse, loss and theft.

Notwithstanding the foregoing, liability for jewelry priced higher than $ 5,000, will be- lifetime warranty- which includes liability for wear and tear, and defects, for a period of 20 years from the date of purchase. 

Improper repairs or warranty services performed by someone other than YVEL will render this warranty null and void.

YVEL disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this item.

To exercise the warranty, please contact our customer service for instructions. Please note that shipping cost is not covered by our warranty

Also note that you may also have additional rights depending on where you live. For additional information on how to obtain our warranty service, please contact our

Customer Service at: support@yvel.com

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Free Shipping & Insurance Policy

YVEL offers free shipping of jewelry worldwide for all purchases.

YVEL will not be responsible for any vat and or taxes and or customs duty and or surcharges imposed by the customer country. For further information, please consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.

If the delivery of your order is delayed, please contact our customer Service at support@yvel.com or via phone (855) 355-YVEL.

Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, proceed according to our Exchange and Return Policy.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

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Secure Shopping Policy

Whenever you are asked to enter private information on the YVEL web site, including name, address, credit card information or any important data transfers, it will be handled using a secure server (SSL 128) protocol.

If you prefer not to order through the Internet, you can use the Pay by Phone option, and leave your contact details, or send us an email to support@yvel.com and a representative will contact you as soon as possible.

For additional information regarding the privacy, please read the out Privacy Policy.

TERMS & CONDITIONS OF WEBSITE USE

YVEL’s (“YVEL” “we” “us”) website(s) (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other policies posted on our Site. Please read the terms of use carefully before placing any orders on www.yvel.com.

YVEL is a trading name of The C.I. & A.O Metal Industries LTD; a company registered in the state of Israel # 512724089. Our registered address is 1 Yehiel Steinberg, Ramat Moza, Jerusalem, Israel.

We may modify the terms of use from time to time. If you do not agree to any change to the terms of use then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

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ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the YVEL terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to YVEL, whose applications are acceptable to YVEL and who have authorized YVEL to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. YVEL reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

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COPYRIGHT

All content included in or made available through any YVEL Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of and protected by U.S., Israel and international copyright laws.

TRADEMARKS

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through YVEL web site are trademarks or trade dress of YVEL in the U.S., Israel and other countries. YVEL’S trademarks and trade dress may not be used in connection with any product or service that is not YVEL, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Amazon. All other trademarks not owned by YVEL that appear in YVEL’S web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by YVEL.

PRODUCT DESCRIPTIONS

YVEL attempts to be as accurate as possible. However, if a product offered by us is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price or displayed for products on any YVEL item represents the full retail price listed on the product itself

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by YVEL is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

ADVERTISEMENTS AND PROMOTIONS

YVEL may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than YVEL, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. YVEL shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- YVEL advertisers on our Site.

THIRD PARTY SITES

YVEL may include hyperlinks on this Site to other websites or resources operated by parties other than YVEL, including advertisers. YVEL has not reviewed all of the sites linked to its Web Site and shall not be responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites.

DISCLAIMER OF WARRANTY  

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY YVEL, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

YVEL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE.

YVEL DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. YVEL DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

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LIMITATION OF LIABILITY

IN NO CASE SHALL YVEL, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM YVEL, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO YVEL ‘S RECORDS, PROGRAMS OR SERVICES

APPLICABLE LAW

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Israel, applicable to agreements made and to be entirely performed within the State of Israel, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state of Israel and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.                                            

MODIFICATION AND NOTICE

You agree that YVEL may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

TERMINATION

Notwithstanding any of these Terms and Conditions, YVEL reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

SEVERABILITY

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

QUESTIONS & CONTACT INFORMATION

If you have any questions, please do not hesitate to contact one of our Consultants at support@yvel.com or (855) 355-YVEL.

 

*Terms and Conditions updated on March 11th, 2013

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