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Customer Care



It is our hope that you will be completely satisfied with your purchase of Yvel jewelry. However, if you are unsatisfied for any reason we provide a 30 day money back guarantee on items purchased through this website. The original sales receipt is required for all returns. Items being returned must be in the same condition as at the time of sale and in their original packaging. Jewelry that has been custom ordered, resized or altered in any way is non-refundable. After the 30 days have elapsed, refunds will not be granted unless the item is defective. Certain restrictions and exemptions may apply.


Great care is taken by our artisans to craft each and every piece of Yvel jewelry to the highest standards. We stand behind our products and are therefore happy to offer a warranty on all jewelry purchases. For jewelry priced lower than $5,000, our warranty covers defects in manufacturing only and excludes coverage for excessive wear and tear, damage or loss. For jewelry priced $5,000 and higher, a lifetime warranty is applicable for a period of 20 years from the date of purchase and includes liability for defects and wear and tear.


Follow some simple guidelines to ensure your jewelry will remain lovely and luminous for generations to come. If your Yvel jewelry requires repair, please contact our customer care team for assistance.


Pearls are sensitive to chemicals. Care should be taken to prevent pearls from coming in contact with perfume, hair products, lotions, cosmetics or the like. The general rule when dressing is that pearls should be the last item put on and the first item taken off.  After wearing, gently wipe your pearls with a soft damp cloth and allow them to dry on a soft towel before storing. Store pearls flat (rather than hanging) in a soft container such as a velvet lined box or satin pouch, and keep them separate from other jewelry to avoid scratches.

Once each year pearls may be more thoroughly washed in a solution of warm water and mild hand soap. Pearl necklaces or bracelets which are worn regularly should be restrung every few years. Wearing your pearls often allows the natural oils from your skin to enhance the luster of the pearls.


Most gemstone jewelry (other than pearls) may be cleaned in a small bowl filled with warm water and a mild soap (no detergents). Use a soft cloth or brush to gently clean. Allow to dry on a soft towel.

Take care to store your jewelry safely to prevent scratches or other types of damage.  Store jewelry in its original pouch or box, or alternatively, in a soft padded box intended specifically for jewelry.

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