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Terms & conditions

Yvel's Purchase Policies

General Terms - Purchase Within the State of Israel

Definitions

The Company – C.I. and A.O. Metal Industries Ltd., Company no. 512724089, possesses the international brand rights to Yvel.

The branches – Yvel has four points of sale in Israel, which the Company operates directly, as follows: the Visitors Center in Jerusalem; a boutique in the TLV Fashion Mall; a boutique in the Carmel Forest Spa Resort; and a boutique in the Cramim Resort and Spa.

Company website – the online point of sale is at www.yvel.com.

The Customer – any person who buys a product from the Company, including a person who received the product as a gift, provided that he lawfully possesses the tax invoice receipt testifying to the purchase of the product directly from the Company. To remove doubt, a person who purchased Company products indirectly from Company branches (or from the website in Israel) is not considered as a Company Customer, but as a Customer from the entity from which he purchased the products and he should therefore directly contact the entity which made the sale to him.

Cancellation of a transaction – any case in which a Customer wishes to cancel the purchase transaction of jewelry from the Company and/or exchange jewelry with a different product and/or receive credit.

Jewelry – any product sold by the Company at its branches, including a set of jewelry sold as a single unit. It is made clear that the price of the jewelry will be its price in practice without any kind of discount.

Reservations – geographic application

The policy appearing here refers solely to the purchase of Company jewelry from the branches and website of the Company and only within the State of Israel.

Transaction cancellation and product return and exchange policy

Cancellation of a jewelry transaction

  1. Jewelry purchased directly from the Company website may be returned to the Company within fourteen days (14) from the date of the transaction and/or receipt of the jewelry, whichever is later, provided that it is returned with the invoice and in its original packaging and without being used.
  2. Jewelry sold at branches for proceeds that do not exceed NIS 3,000 may be returned to the Company within two business days, subject to providing a tax invoice and on the condition that the jewelry is returned in its original packaging and having never been used. The jewelry will be returned to one of the branches.
  3. It is not possible to cancel a purchase transaction of jewelry sold at the branches for proceeds greater than NIS 3,000, nor shall the return and/or exchange of the product be approved, except with approval from the Company at the standing of the purchase of the jewelry and in writing. It is made clear that said approval shall be issued at the sole discretion of the Company.
  4. Notwithstanding the aforesaid and regardless of the price of the jewelry and/or the place of its purchase, it shall not be possible to cancel a transaction and/or obtain a refund and/or exchange jewelry that purchased by special order.
    *** For this purpose, a special order is an inscription at the request of the Customer, a unique design or change and/or customization of jewelry at the request of the Customer.
  5. Subject to the aforesaid, the jewelry may be exchanged and/or refunded at any of the branches and by mail to the address:
    Yvel
    I. and A.O. Metal Industries Ltd.
    Product Returns Department
    1 Yehiel M. Steinberg Street
    Ramat Motza
    Jerusalem
    If the jewelry is sent by mail, the Customer is solely responsibility for its arrival at the destination by the stipulated date, in its original packaging and undamaged. Verify that the shipment is lawfully insured at its full value. The Company shall bear no liability for any damage and/or loss of said jewelry until its arrival.

Transaction cancellation costs

  1. If a transaction is cancelled pursuant to this document, the Customer shall have the right to decide if he wishes to receive a refund, exchange the product, or receive a credit coupon, everything pursuant to the provisions of the Consumer Protection Regulations (Cancellation of a Transaction), 5770-2010, and subject to the Company’s right to deduct from the amount of the proceeds a cancellation fee of 5% of the price paid for the jewelry, but capped at NIS 100.
  2. A Customer who chooses a refund will receive the proceeds from the Company within seven business days, in accordance with the means of payment.
  3. A Customer who chooses a credit coupon shall be eligible to receive a printed coupon that shall be valid for two years from its delivery date to the Customer, and subject to the provisions of the Consumer Protection Law, 5741-1981.
  4. It is made clear that the issue of a credit coupon and/or exchange of the jewelry shall only take into account the proceeds paid in practice.

Warranty policy for jewelry and repairs service

Jewelry warranty

  1. Any jewelry shall be eligible for a basic warranty that includes full repair of any production flaw for one year from the day of purchase. The warranty does not include coverage for prolonged use, wear and tear, cracks and/or loss and other damage.
  2. Jewelry, which was sold for proceeds greater than NIS 17,500 shall be eligible for an expanded warranty (“expanded warranty“), under which it shall be eligible for a five-year warranty, including warranty for cracks.

Repairs service

  1. The Company produces all the jewelry at the Visitors Center, located at 1 Yehiel M. Steinberg Street, Jerusalem. The customer service includes repair of jewelry, either under the warranty or as part of the customer service for a separate payment.
  2. In case of a flaw and/or damage to the jewelry, and subject to the relevant type of warranty hereinabove, contact the Customer Service Center of the Company at 02-6735811, Sunday-Thursday, 09:00-16:00 or at the Customer Service Center by email: support@yvel.com
    In said inquiry to exercise the jewelry warranty or to request repair of jewelry, provide the following details:

    • Full details to call back.
    • A copy of the receipt testifying to the purchase of the jewelry.
    • Photographs of the jewelry and of the flaw/what needs to be repaired.
    • A brief explanation about the claimed flaw/damage.
  3. The Company shall try to respond to said inquiry within seven days, during which it shall notify about further handling. If the warranty does not cover the flaw, the Customer will be sent a quote and schedule for the repair.

General Terms - Purchase outside the State of Israel

Definitions

The Company – C.I. and A.O. Metal Industries Ltd., Company no. 512724089, possesses the international brand rights to Yvel.

The branches – Yvel Boutique and Pop-up Boutiques in the USA or special Yvel booth at art and jewelry shows.

Company website – the online point of sale is at www.yvel.com.

The Customer – any person who buys a product from the Company, including a person who received the product as a gift, provided that he lawfully possesses the tax invoice receipt testifying to the purchase of the product directly from the Company. To remove doubt, a person who purchased Company products indirectly from Company branches (or from the website in Israel) is not considered as a Company Customer, but as a Customer from the entity from which he purchased the products and he should therefore directly contact the entity which made the sale to him.

Cancellation of a transaction – any case in which a Customer wishes to cancel the purchase transaction of jewelry from the Company and/or exchange jewelry with a different product and/or receive credit.

Jewelry – any product sold by the Company at its branches, including a set of jewelry sold as a single unit. It is made clear that the price of the jewelry will be its price in practice without any kind of discount.

Reservations – geographic application

The policy appearing here refers solely to the purchase of Company jewelry from the branches and website of the Company and only outside the State of Israel.

Transaction cancellation and product return and exchange policy

Cancellation of a jewelry transaction

  1. Jewelry purchased directly from the Company at the Website may be exchanged within fourteen days (14) from the date of the transaction and/or receipt of the jewelry, whichever is later, provided that it is returned with the invoice and in its original packaging and without being used.
  2. It is not possible to cancel a purchase transaction of jewelry sold at the branches, nor shall the return and/or exchange of the product be approved.
  3. Notwithstanding the aforesaid and regardless of the price of the jewelry and/or the place of its purchase, it shall not be possible to cancel a transaction and/or obtain an exchange of jewelry which was purchased by a special order.
    *** For this purpose, a special order is an inscription at the request of the Customer, a unique design or change and/or customization of jewelry at the request of the Customer.
  4. Subject to the aforesaid, the jewelry may be exchanged at any of the branches and by mail to the address:
    Yvel
    150 E. Palmetto Park Road, Suite #510,

Boca Raton, FL 33432

 

If the jewelry is sent by mail, the Customer shall coordinate the shipment with the Company at usaservice@yvel.com  and will be solely responsible for its arrival at the destination by the stipulated date, in its original packaging and undamaged. Verify that the shipment is lawfully insured at its full value. The Company shall bear no liability for any damage and/or loss of said jewelry until its arrival.

Warranty policy for jewelry and repairs service

Jewelry warranty

15. Any jewelry shall be eligible for a basic warranty which includes full repair of any production flaw for one year from the day of purchase. The warranty does not include coverage for prolonged use, wear and tear, cracks and/or loss and other damage.

16. Jewelry, which was sold for proceeds greater than $5,000 shall be eligible for an expanded warranty (“Expanded Warranty“), under which it shall be eligible for a five-year warranty, including warranty for cracks.

Repairs service

17. The customer service includes repair of jewelry, either under the warranty or as part of the customer service for a separate payment.

18. In case of a flaw and/or damage to the jewelry, and subject to the relevant type of warranty hereinabove, contact the Customer Service Center of the Company at +1 (561) 391-2695, Monday-Friday, 09:00am-05:00pm or at the Customer Service Center by email: usaservice@yvel.com
In said inquiry to exercise the jewelry warranty or to request repair of jewelry, provide the following details:

18.1. Full details to call back.

18.2. A copy of the receipt testifying to the purchase of the jewelry.

18.3. Photographs of the jewelry and of the flaw/what needs to be repaired.

18.4. A brief explanation about the claimed flaw/damage.

19. The Company shall try to respond to said inquiry within seven days, during which it shall notify about further handling. If the warranty does not cover the flaw, the Customer will be sent a quote and schedule for the repair.

gift

FREE SHIPPING & INSURANCE POLICY

YVEL offers free worldwide shipping on a total order of jewelry over $1,000. Any order under $1,000 will be charged $10 for worldwide shipping.

***worldwide – we ship to most countries of the world, but some restrictions may apply from time to time on specific destinations.

YVEL will not be responsible for any vat and or taxes and or customs duty and or surcharges imposed by the customer’s country. For further information, please consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.

If the delivery of your order is delayed, please contact our customer service.

Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, proceed according to our Exchange & Return Policy.

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

SECURE SHOPPING POLICY

Whenever you are asked to enter private information on the YVEL website, including name, address, credit card information or any important data transfers, it will be handled using a secure server (SSL 256) protocol.

If you prefer not to order through the Internet, you can use the Pay by Phone option, and leave your contact details, and a representative will contact you as soon as possible.

TERMS & CONDITIONS OF WEBSITE USE

YVEL’s (“YVEL” “we” “us”) website(s) (our “Site”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other policies posted on our Site. Please read the terms of use carefully before placing any orders on www.yvel.com.

YVEL is a trading name of The C.I. & A.O Metal Industries LTD; a company registered in the State of Israel # 512724089. Our registered address is 1 Yehiel Steinberg, Ramat Motza, Jerusalem, Israel.

We may modify the terms of use from time to time. If you do not agree to any change to the terms of use then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

ELIGIBILITY TO PURCHASE

YVEL reserves the right to reject any placed order, according with our sole discretion and without be obliged to give any explanation.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant, are both valid and correct, and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the YVEL terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to YVEL, whose applications are acceptable to YVEL and who have authorized YVEL to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. YVEL reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

TRADEMARKS

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the YVEL website are trademarks or trade dress of YVEL in the U.S., Israel and other countries. YVEL’S trademarks and trade dress may not be used in connection with any product or service that is not YVEL, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits YVEL. All other trademarks not owned by YVEL that appear in YVEL’S website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by YVEL.

PRODUCT DESCRIPTIONS

YVEL attempts to be as accurate as possible. However, if a product offered by us is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price or displayed for products on any YVEL item represents the full retail price listed on the product itself.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by YVEL is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such a cancellation.

ADVERTISEMENTS & PROMOTIONS

YVEL may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than YVEL, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. YVEL shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-YVEL advertisers on our Site.

THIRD-PARTY SITES

YVEL may include hyperlinks on this Site to other websites or resources operated by parties other than YVEL, including advertisers. YVEL has not reviewed all of the sites linked to its website and shall not be responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites.

DISCLAIMER OF WARRANTY

Except as expressly provided to the contrary in writing by Yvel, this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied.

Yvel disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site.

Yvel does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Yvel does not represent or warrant that our site or its servers are free of viruses or other harmful components.

LIMITATION OF LIABILITY

In no case shall Yvel, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, or otherwise, arising out of or in any way connected with the use of our site, the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Yvel, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communication failures, theft, destruction or unauthorized access to Yvel’s records, programs or services.

APPLICABLE LAW

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Israel, applicable to agreements made and to be entirely performed within the State of Israel, without resort to its conflict of law provisions. You agree that any action, law or inequity arising out of or relating to these Terms and Conditions shall be filed only in the State of Israel and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or of these Terms and Conditions.

MODIFICATION AND NOTICE

You agree that YVEL may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

TERMINATION

Notwithstanding any of these Terms and Conditions, YVEL reserves the right, without notice and in its sole discretion, to terminate your license to use this site and to block or prevent your future access to and use of the Site.

SEVERABILITY

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

QUESTIONS & CONTACT INFORMATION

If you have any questions, please do not hesitate to contact one of our Consultants.
*Terms and Conditions updated on January 25, 2018.

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