Contact us
Call us
Order a creation or receive personalized advice from one of our Yvel ambassadors.
Monday – Friday, 9am – 9pm (EST)
Saturday, 10am – 7pm (EST)
Sunday, 11am – 7pm (EST)
Email us
Ask a question or receive information.
An Yvel ambassador will answer you under one day.
Book an appointment
View our Art to Wear designs at one of our boutiques or commission a one-of-a-kind creation.
Visit YDC
The YDC offers year-round tours, welcoming global visitors to experience the craftsmanship behind Yvel.
Find a boutique
Explore our boutiques for a unique shopping experience where each detail reflects Yvel’s signature elegance and style.
We’re Here to Help
From advice on caring for your Yvel jewelry to help choosing the perfect gift, our experts are pleased to assist you in any way.
Frequently Asked Questions
How do I care for my jewelry?
Pearl Care
Avoid contact with chemicals and apply pearls last when dressing. After wearing, wipe with a soft cloth and store flat. Wash annually with mild soap and water. Restring pearl necklaces and bracelets every few years.
General Care
Clean most gemstone jewelry with warm water and mild soap using a soft cloth or brush. Store in original packaging or a padded box to prevent scratches.
Where can I get my Yvel jewelry cleaned?
Yvel offers professional jewelry cleaning services. Please contact us to arrange for your jewelry cleaning.
How can I schedule a Yvel jewelry consultation?
To schedule a personal jewelry consultation with Yvel, please contact our customer service or visit our boutiques
Are all Yvel diamonds approved by the Kimberley Process?
Yes, all our diamonds comply with the Kimberley Process, ensuring they are conflict-free.
Do all Yvel diamonds include a GIA certificate?
Diamonds over 1 ct include a GIA certificate. However, we can provide a GIA certificate for all diamonds upon request.
Can I pick up items I purchase online at any Yvel boutique?
Yes, but please contact us beforehand to confirm the availability of the item at our boutiques.
Are all items on Yvel.com available to purchase online and pick up at eligible stores?
Yes, you can pick up online purchases at our boutiques. However, we recommend contacting us beforehand to confirm the item's availability at the desired location.
How can I track an order I placed?
You can track your order through the tracking number sent to your email. Additionally, track your order in your profile on our website for real-time updates.
How can I get an item repaired?
For any repair needs, please contact our customer service. We will guide you on where to ship the jewelry and explain the process.
Can I change or cancel my order?
Please contact us as soon as possible to discuss any changes or cancellation of your order. We strive to accommodate your requests based on the current status of your order.
How can I make a return or exchange?
You can return or exchange items by following our return policy guidelines. For direct purchases from our website, returns are accepted within 90 days. Items bought from boutiques have specific return conditions based on the purchase amount. Please refer to our detailed policy or contact customer service for assistance.
What are the delivery options?
We offer free worldwide shipping for all orders. Please note that international shipments may be subject to customs duties and taxes as per your country's regulations.
Can I return an online order in a boutique?
Yes, online orders can be returned at our boutiques. For a seamless return process, please contact us before visiting a boutique.
When will I receive my refund?
Refunds are processed within 7 business days after receiving and verifying your return. The refund timeline may vary depending on the payment method used.
Can I include a personalized gift message to my purchase?
Absolutely! You can add a personalized message to your purchase during checkout.